FAQs

Frequently Asked Questions (FAQs)

1. What type of clothing does Lava offer?
We offer a wide range of fashion-forward clothing including casual wear, party wear, and statement pieces designed to suit every occasion.

2. How do I choose the right size?
Each product page includes a detailed size chart to help you pick the perfect fit. If you’re in doubt, our customer support team can guide you.

3. Do you ship internationally?
Yes! Lava ships both locally and internationally. Shipping costs and delivery times may vary depending on your location.

4. How long does delivery take?
Orders are typically processed within 1–3 business days. Delivery usually takes 5–7 business days depending on your region.

5. What is your return policy?
We offer hassle-free returns within 14 days of purchase, provided items are unworn, unwashed, and in original packaging.

6. Can I exchange an item?
Yes, exchanges are available for size and color variations (subject to stock availability).

7. Do you offer discounts or promotions?
We regularly run seasonal sales and exclusive promotions. Sign up for our newsletter to stay updated on the latest offers.

8. How do I care for my Lava clothing?
Care instructions are provided with every item. We recommend following the garment tags for the best results and longevity.

9. Is my payment secure?
Absolutely. Lava uses trusted and secure payment gateways to ensure your information is protected.

10. How can I contact customer service?
You can reach us via email, live chat on our website, or through our social media channels. We’re always here to help!